Privacy Policy

Last updated: April 22, 2026

Pextra Inc. (“Pextra,” “we,” “us,” or “our”) respects the privacy of individuals and organizations that use our Services. This Privacy Policy governs the collection, use, and disclosure of information when you visit our website (https://pextra.cloud) and when you use our software products, including Pextra CloudEnvironment® (collectively, the “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

Like most websites, we collect basic usage and technical log data when you visit our site. This may include information such as IP address, browser and device details, referring/exit pages, timestamps, and interaction data.

We use this information for analytics, security, and improving our website. Log file data is not linked to personally identifiable information.

Cookies & Web Beacons

We use cookies to store information about your preferences and the pages you visit on our website. This information is used to optimize your experience by customizing our web page content based on your browser type and other information.

You can opt out of all cookies by clicking “I decline” on the cookie consent banner when you first visit our site. All data previously collected for that session will be deleted.

For more general information on cookies, please read “What Are Cookies”.

Product Improvement Program (PIP) Data

When you install and operate our software, you will be presented with an opt-in choice to participate in our Product Improvement Program (PIP) and share related telemetry and diagnostic data with us. We use this data exclusively to improve product stability, security, and performance. You can revoke your PIP consent at any time. Upon revocation, the software will stop transmitting PIP data.

If you opt in, the software will collect and securely transmit limited telemetry and diagnostic data to our servers, including:

• System Health & Metrics: Aggregate resource usage and service performance indicators.
• Operational Diagnostics: Logs, traces, execution metadata, and crash/error reports needed to troubleshoot and improve reliability.
• Product & Installation Identifiers: Technical identifiers used to associate telemetry with a licensed deployment.

What we do not collect: User application payloads and sensitive information running inside your private cloud environment.

Children’s Information

Our website is not intended for children under 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us at legal@pextra.cloud. We will take steps to remove that information from our servers.

Notice of Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read the privacy policies of these websites.

Notice of Changes

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. We recommend reviewing this Privacy Policy periodically for any changes.

Your Rights

GDPR (For EEA Users)

If you are in the European Economic Area (EEA), you have certain data protection rights, including:

• The right to access, correct, or delete your data.
• The right to object to processing and request data portability.
• The right to withdraw consent for data collection.

CCPA/CDPA (For U.S. Users)

If you are a resident of certain U.S. states, you have additional rights, including:

• The right to know what personal data we collect.
• The right to request deletion of your data.
• The right to opt out of data sales (we do not sell personal data).

When we receive a valid deletion request, we will delete or anonymize covered PIP telemetry data associated with the identifiers provided in your request, subject to legal, security, and contractual retention requirements.

To exercise your rights, please contact us at legal@pextra.cloud with the subject line “[Your Jurisdiction] Data Rights Request.”

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at legal@pextra.cloud.